Privacy Policy
1. Who We Are
Green Home Advisors provides Retrofit Assessments and energy efficiency advice to homeowners across Scotland. We operate under the name Green Home Advisors and can be contacted on info@greenhomeadvisors.co.uk
2. Infomation We Collect
We may collect and process the following information when you use our website or contact us:
- Your name, address, and postcode
- Contact details such as phone number and email address
- Property information related to your ECO4 eligibility
- Any additional details you choose to share through our formsor by email
We do not collect or store sensitive financial information or payment data through this website.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and eligibility form submissions
- To carry out home energy assessments or eligibility checks
- To connect you with accredited Retrofit Installers (with your consent)
- To keep basic administrative records and conply with legal requirements
We do not sell, rent, or trade your information with any third parties.
4. Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent - when you submit your details through our website forms
- Legitimate Interest - to operate and improve our services, and respond to genuine business enquires
- Legal Obligation - where record-keeping is required by regulation (eg energy scheme audits)
5. Sharing Your information
We may share limited information with:
- Accredited Retrofit Installers for ECO4 installations
- Government or local authority scheme administrators (only where necessary)
We will always obtain your consent before sharing detailsfor these purposes.
6. Data Storage and Security
All data is stored securely and access is limited to authorised personnel. We use secure email storage systems provided by reputable UK an EU- based service providers (IONOS, Google Workspace ect)
7. How Long We Keep Your Information
We retain submitted data for as long as necessary to process your enquiry or complete your ECO4 application, typically no longer than 12 months, unless further consent is given.
8. Your Rights
Under UK GDPR, you have the right to:
- Request access to the data we hold about you
- Request correction or deletion of your information
- Withdraw your consent at any time
To exercise these rights, contact us at info@greenhomeadvisors.co.uk
9. Cookies
Our website may use standard cookies to improve user experiance and site performance. You can manage cookies in your browser settings at any time.
10. Updates to This Policy
we may update this Privacy Policy periodically. Any changes will reflect on this page with an updated "last revised" date.
If you have any questions about this Privicy Policy or how we handle your data, please contact: info@greenhomeadvisors.co.uk